Carrie’s passion for travel takes her on a business journey
Travel has always been Carrie’s passion and it shows through every aspect of her business. Before having children, Carrie was previously an air stewardess so appreciated the importance of putting customers first. Here she tells us how she started her own business journey as The Holiday Fixer…
I offer a bespoke travel and concierge service for luxury holidays worldwide; from beach to city, ski to safari, cruise to adventure and tour holidays there’s something for everyone.
It’s my job to do all the research and find the ideal holiday, anything my customer requires, I endeavour to meet their request. I love to make people feel special and put together their perfect itinerary. I also offer a concierge service which is at no extra cost. I make dinner reservations, book baby sitting and crèche services, check customers in for their flight and print boarding passes. Anything to make their travel experience seamless and stress free!
It’s important for me to build relations with my customers so that I get to know them and their needs. I’m their personal travel agent so it’s important to me that I get it right. It’s a truly special job that I’m immensely passionate about. I get to create amazing memories and wonderful once in a life time experiences.
I left my cabin crew role after my first child and decided to take on a local receptionist role after my maternity leave ended. I quickly realised that I wanted and needed more. I love a challenge and have always dreamed of owning my own travel business one day. After having my second child George, I wanted it more than ever. I also wanted the flexibility of being able to do the school runs and the availability to attend school events and activities.
I was on maternity leave and decided it was now or never. I had a small window of time that gave me the opportunity to work towards my dreams. I have worked in travel previously and wanted to explore it again.
A friend of mine was probably sick and tired of listening to me babble on about travel being my passion and going on about my business idea. She shared the Successful Mums Networking event from Facebook as she thought I maybe interested. I took my 6 week old baby along to see what networking was all about. From that event, I learned that I could do a Business Start-up Course. I met the criteria to do it for free! I grabbed the opportunity with both hands. It was like the stars where aligned and it was my destiny!
The course was brilliant and made me explore my core values. It made me understand me and my prospective brand. It also gave me the confidence and that push I needed. It was great to be in a group with like-minded women who were in a similar position and had similar goals. We were like a little family in the end. We were so supportive of one another but also objective. Bouncingd ideas off each other and sharing our experiences was so beneficial. There were some amazing women who inspired me and made me believe in myself again.
After I completed the course I was ready. I had the opportunity to use a brand that was already in business that shared the same core values as myself. I basically pay a monthly fee to use a brand name “The Holiday Fixer” However, I run it as my own business. I have to market myself, find my own business and manage everything on my own. I’m my own boss, I’m accountable for everything I do.
I love being my own boss. The flexibility is perfect for family life. I’m learning more about myself and I’m more determined than ever to be a success.
The feedback I get from customers and my personal recommendations is the best feeling. I genuinely care about people and want to provide them with the very best experience.
There are still challenges, like marketing on a shoe string budget! Having little money to invest in marketing can be frustrating but I have to be savvy and navigate around this issue. It’s also frustrating when people use me to gather information and then book on the internet because they’ve saved some money. The internet doesn’t give you the experience, knowledge or personable service!
It can be hard to get people to see who I am, what I’m about and to trust me. You learn to be thick skinned! Time management is another challenge, but I’m learning to do better. I’m working hard to grow my social media presence and I’m proud of how I’ve grown to date.
My next steps are to get involved in as many events possible and also collaborate with other businesses. I’m currently arranging an exciting event with a local business in my area. My guests can enjoy a glass of Prosecco and nibbles, while I showcase who Carrie The Holiday Fixer is. There will be a fun quiz as well as exclusive special offers. I’m excited and curious to see where 2020 will lead me.
If you have a business idea you would like to take forward why not join us for our next Course? Find a start date and venue to suit you HERE
We love to showcase our fantastic mums, who continually create their own paths to success. Read some success stories and hear about their inspirational new careers and business ventures.